Refund policy
RETURNS
In the cases we agree to refund your order from no fault of our own a handling and restocking fee of 10% will be deducted from the sale price and the rest will be refunded.
You will be responsible for all shipping charges to facilitate a change of mind return. If you change your mind, we will provide you with a store credit voucher in an amount equal to the price you paid for the product, less original shipping costs. Please note we do not offer refunds for change of mind returns.
Items returned must be in 'as-new' condition. This means you have not used, assembled, damaged, washed or laundered any of the items. Please return items secured in their original packaging.
Non-returnable items excluded from all change of mind returns include:
- All forms of clearance stock (e.g. warehouse, showroom, floor stock etc.)
- Clearance items
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Gift Cards
Within 5 business days of receiving your return, and subject to confirming it is in 'as-new' condition, we will issue you with a store credit voucher via email in an amount equal to the price you paid for the product, less the cost to ship the product to you.
Store credit voucher codes will be valid for one (3) year from the date of issue.
Damaged in transit
Unfortunately items are occasionally damaged in transit.
If an item arrives and the packaging or the item itself is clearly and significantly damaged, you should take photos or video showing the damage, refuse to accept the delivery and contact us immediately. We'll share your feedback with our delivery partners and suppliers to ensure our service and the quality of packaging is improved.
If you notice that an item is damaged after it has been delivered to you, please take photos or video clearly showing the damage and contact us as soon as possible, ideally within 3 business days of receiving your delivery.
The type of remedy we offer will depend upon the circumstances. We will work together with you to find a suitable outcome . For example we may arrange to:
- Suggest a self repair (with an offer of compensation to you)
- Offer a partial store credit voucher or refund
- Replace the product (subject to availability)
- Arrange for the product to be returned to us or our supplier
A full refund will only be given if we cannot replace the item that is damaged.
If we require you to return the product to us, we will pay the cost of the return.
In the cases we agree to refund your order from no fault of our own a handling and restocking fee of 10% will be deducted from the sale price and the rest will be refunded.
Wrong item delivered
Very occasionally we may accidentally ship the wrong item to you. If you have received an incorrect item, let us know as soon as you can, ideally within 3 business days of receiving your delivery. We will offer to send you the correct item and arrange for the pick up and return of the incorrectly shipped item at no cost to you.
Your consumer rights
The goods you purchase come with guarantees that cannot be excluded under the Australian Consumer Law. If your product is faulty, broken or otherwise non-compliant with a consumer guarantee under the Australian Consumer Law please contact us as soon as possible with your name and order number and our customer care team will look after you.
Our rights
We reserve the right to refuse a return in cases where we cannot be reasonably satisfied that you purchased the product from us and where we deem damage to a product to be due to fair wear and tear, misuse or failure to take reasonable care.